Account Specialist

JOB REQUIREMENTS: Remote - must live within 1 hour of a Rehrig Pacific

Company\'s facility in Atlanta GA, Buckeye AZ, Dallas TX, Desoto KS,

Erie PA, Kenosha WI, or Orlando FL. Brief Role Description The purpose

of this role is to be the primary contact for customers and is

responsible for maintaining customer accounts and files and providing

product and service information across all aspects of Rehrig Pacifics

vertical businesses and industries. (Beverage, Emerging, Environmental

and Perishables). The position partners with the Sales Department,

fellow Account Specialists, Production, Inventory Control, Scheduling,

Shipping, Logistics and Finance teams to ensure customer accounts, order

status, production receipts and shipping are accurate in the system.

Responsible for scalability of multiple accounts to small and medium

customers with high complexity. This position will report to the

Customer Service Manager. Key Accountabilities \* Customer Focus \* Set

up new customer accounts. \* Maintain and update customer records and

files. \* Take customer orders either directly from customers or Sales

Representative. \* Lead all post Sales efforts to ensure customer needs

are met and their order experience is positive allowing Sales to focus

on growth of accounts. \* Communicate with customers regarding issues

such as order status, quotations, order changes and confirmations, as

well as any complaints or questions. \* Expedite, track and review

customer scheduling requirements. Analyze and interpret data to ensure

all customer requirements are met. \* Collaboration \* Work with Plant

Managers to request and prepare customer product and service reports. \*

Work hand-in-hand with Sales and internal partners to ensure

deliverables are being met to satisfy customer needs, drive revenue, and

increase customer satisfaction. \* Collaborate with both scheduling and

to ensure customer deliverables are met. \* Supports sales with

understanding the prioritization of orders being submitted by customer.

\* Carry out other associate duties as directed by the Customer Service

Manager \* Drive for Results \* In collaboration with Sales Operations

team, monitor the aging inventory report to sales and/or the customer

when stock reaches 90 days. Work with the customer and/or sales to ship

or warehouse and bill overaged inventory. \* Provide monthly strategic

forecasting data that improves capacity utilization, manages costs,

increases efficiencies, and better supports customer needs. \* Monitor

progress of customers orders through supplied manufacturing reports,

keeping customers informed on the status of their orders. \* Take a lead

role and represent Sales by addressing operational solutions/issues at

customer sites \* Be the voice of the customer and communicate relevant

information / make recommendations to the appropriate attention is given

in a timely manner \* Responsible for processing customer Requests for

Quotes (RFQ) for units and parts within company guidelines. \* Own the

entire process of all customer service inquiries that ensure we have

delivered a World Class customer experience that creates retention and

new opportunities. \* Decision-Making \* Initiate correction process to

resolve customer complaints and service requests, coordinating with

appropriate departments. \* Balance and troubleshoot daily order

activity, including identification and resolution of discrepancies. \*

Analyze, interpret, process and edit incoming orders and order changes

according to established departmental guidelines and procedures. Check

pricing, part number and revision levels, shipping requirements,

condition of sales, etc. to ensure order accuracy. Determine and

schedule ship date to initiate material and production cycle. \* Re To

view the full job description please use the link below.

https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg4ODY3Ljg3NzBAcmVocmlnY29tcC5hcGxpdHJhay5jb20

\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg4ODY3Ljg3NzBAcmVocmlnY29tcC5hcGxpdHJhay5jb20