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Sleek Himalayas · Posted 8d ago

Customer Onboarding & Retention Lead - Australia Clients - Remote

Philippines USD Full time Remote

Customer Service Mid-level Onboarding-&-Customer-Success-Jobs, Customer-Success-Lead, Client-Success-Lead, Customer-Success-Technology-Lead, Customer-Success-Team-Lead Himalayas
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Indexed description

Sleek is a tech-enabled unicorn that automates back-office processes for micro SMEs. The Customer Onboarding & Retention Lead will develop strong customer relationships, ensure smooth onboarding and account management, and optimise the client journey.

Requirements

  • Minimum 3 years experience in Customer Success, Customer Support, or Account Management
  • Experience in high-growth environments (SaaS, fast-scaling SMEs) is a plus
  • Strong organisational, interpersonal, and communication skills
  • A problem-solving attitude, pragmatic approach, and data-driven thinking
  • Humility, ownership, structured thinking, and the ability to have tough conversations in a positive way

Benefits

  • Competitive market salaries
  • Generous paid time off and holiday schedules
  • Employee share ownership plan
  • Opportunities for internal and external training programmes
  • A diverse and inclusive environment
  • A chance to be part of a certified B Corp

Originally posted on Himalayas

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