Sleek
Himalayas · Posted 3mo ago
Customer Onboarding & Retention Lead - Australia Clients - Remote
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Indexed description
Sleek is a tech-enabled unicorn that automates back-office processes for micro SMEs. The Customer Onboarding & Retention Lead will develop strong customer relationships, ensure smooth onboarding and account management, and optimise the client journey.
Requirements
- Minimum 3 years experience in Customer Success, Customer Support, or Account Management
- Experience in high-growth environments (SaaS, fast-scaling SMEs) is a plus
- Strong organisational, interpersonal, and communication skills
- A problem-solving attitude, pragmatic approach, and data-driven thinking
- Humility, ownership, structured thinking, and the ability to have tough conversations in a positive way
Benefits
- Competitive market salaries
- Generous paid time off and holiday schedules
- Employee share ownership plan
- Opportunities for internal and external training programmes
- A diverse and inclusive environment
- A chance to be part of a certified B Corp
Originally posted on Himalayas
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