Lone Wolf Technologies
Himalayas · Posted 20d ago
Senior Customer Insights Analyst
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Indexed description
The Senior Customer Insights Analyst is responsible for identifying and analyzing systemic drivers of customer escalations, cancellations, and retention risk across the customer lifecycle.
Requirements
- 5+ years of experience in customer insights, business analysis, CX or CS operations, analytics, or a related role
- Strong experience working with Salesforce data
- Experience building dashboards, trend analyses, and executive-ready reporting using spreadsheet tools and business intelligence platforms
- Demonstrated ability to conduct structured root cause analysis
- Strong communication and storytelling skills
- Proven ability to influence cross-functional teams and drive accountability
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
Originally posted on Himalayas
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