Technical Account Manager

We are seeking a highly qualified and motivated compensation focused Technical Account Manager (TAM) to join our Customer Organization. This role will serve as a trusted technical advisor and advocate for our customers, ensuring they derive maximum value from our solutions.

Requirements

• Bachelor’s degree in Human Resources, Compensation, Data Analytics, Information Systems or other related field.
• 3+ years of experience in a technical account management or other technical customer experience roles.
• 3+ years in a human resources or compensation professional role ideally within the SaaS or compensation industry.
• Experience working with Payscale Marketpay or Payscale Payfactors products.
• Strong technical background with expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO.
• Experience with CRM and support ticketing systems (e.g., Salesforce, Atlassian Tools).
• Advanced Excel skills and knowledge of Tableau.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues in a timely manner.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Customer-centric mindset with a passion for delivering exceptional service and support.

Benefits

• Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
• 14 Paid Company Holidays, includes 2 floating holidays (you choose!)
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
• Unlimited infertility coverage benefits through our medical plans
• Additional supplemental health benefits offered to you and your family
• 401(k) retirement program with a fully vested immediate company match
• 16 weeks of paid parental leave for birthing and non-birthing parents
• Health Savings Account (HSA) options and company contributions each pay period
• Flexible Spending Account (FSA) options for pre-tax employee allocations
• Annual remote work stipend to be used on wellness or home office equipment

Originally posted on Himalayas