Customer Retention Specialist

We are seeking a motivated and empathetic Customer Retention Specialist to proactively engage with at-risk customers and implement strategies to reduce churn in a fully remote role.

Requirements

• 2+ years of experience in customer retention, customer success, or account management
• Strong interpersonal skills and ability to handle difficult conversations diplomatically
• Excellent verbal and written communication skills
• Experience with CRM platforms and customer data tools
• Analytical mindset with the ability to identify trends in customer behaviour
• Self-motivated and results-focused in a remote environment
• Empathetic, patient, and solution-oriented approach
• Relevant degree or diploma in Business, Marketing, or Communications preferred

Benefits

• 100% Remote

Originally posted on Himalayas