Customer Retention Specialist

We are seeking a motivated and empathetic Customer Retention Specialist to proactively engage with at-risk customers and implement strategies to reduce churn in a fully remote role.

Requirements

2+ years of experience in customer retention, customer success, or account management Strong interpersonal skills and ability to handle difficult conversations diplomatically Excellent verbal and written communication skills Experience with CRM platforms and customer data tools Analytical mindset with the ability to identify trends in customer behaviour Self-motivated and results-focused in a remote environment Empathetic, patient, and solution-oriented approach Relevant degree or diploma in Business, Marketing, or Communications preferred

Benefits

100% Remote Originally posted on Himalayas