Delivery Manager (Global Markets)

🎯 Role Purpose

The Delivery Manager at IVC acts as a strategic leader responsible for building high-performance technical teams from the ground up and ensuring the flawless execution of project portfolios for international clients. You will bridge the gap between business development and operational excellence, ensuring that our "Japanese Standard" quality meets the commercial expectations of developed markets.

🔑 Key Responsibilities

• Define organizational structures, roles, and responsibilities for new delivery teams from the ground up.
• Lead recruitment, onboarding, and mentoring to ensure both technical excellence and cultural alignment with global client standards.
• Implement best practices in performance measurement and professional development to foster a high-performance environment.
• Manage capacity planning and resource allocation to meet fluctuating project demands efficiently.
• Serve as the main point of contact for project portfolios with stakeholders in Australia, North America, and Europe.
• Ensure seamless operational communication across different time zones, maintaining high levels of client satisfaction and loyalty.
• Translate complex market-specific requirements and global client feedback into actionable operational plans.
• Support the Business Development team in "Pre-sale" activities, identifying opportunities to expand current contract scopes.
• Work closely with Sales to cultivate long-term strategic partnerships and provide technical/operational expertise during the proposal phase.
• Oversee the full project lifecycle, ensuring delivery is on time, within budget, and meets the highest quality standards.
• Tailor Agile/Scrum methodologies for globally distributed teams.
• Proactively identify project risks and implement mitigation strategies before they impact delivery.
• Monitor critical KPIs related to efficiency, quality, and financial performance.

✅ Job Requirements

Bachelor’s degree in Computer Science, Software Engineer or a related field.

• Minimum 1+ years of professional experience within the Vietnam market.
• Minimum 1+ years of experience specifically as a Delivery Manager in the IT industry.
• Demonstrated experience in building and leading technology teams (e.g., successfully scaling from 0 to 15+ resources).
• Significant experience managing delivery programs for clients in Developed Markets, with a deep understanding of Western cultural and operational nuances.
• Experience contributing to Pre-sale activities and business development within a client-services context.
• Master-level knowledge of Agile and Waterfall project management.
• Exceptional negotiation and executive-level presentation skills in English.

WHY YOU WILL LOVE WORKING HERE

· Competitive salary and benefits including Premium Healthcare package insurance

· 13th month salary, Performance bonus

· 16 days annual leave

· Comprehensive Training Courses (Languages, Technical and Soft-skill)

· Language Certificate allowance (TOIEC, IELTS and Japanese)

· Lunch and bus/ parking allowance

· Fun team activities and outings

· Sponsored happy hour and sport clubs

· Comfortable workspace and friendly colleagues.