Guest Relations Manager

Ready to create memorable experiences for every guest who walks through our doors?

Join the team at De Vere Wokefield Estate in Mortimer as a Guest Relations Manager and play a key role in delivering exceptional hospitality from the moment our guests arrive.

As the Guest Relations Manager you will act as a visible and welcoming host in the lobby - building genuine connections, proactively gathering feedback and ensuring every interaction leaves a lasting impression. You’ll play a key role in continuously enhancing the guest experience, creating memorable moments and positive stays from arrival through to departure.

What You’ll Be Doing

• Welcome guests to the hotel and act as a friendly and visible host in the lobby
• Build strong relationships with guests, creating memorable and personalised experiences
• Encourage and gather feedback from guests throughout their stay
• Investigate and respond to guest comments and reviews, whether received in person, via email or online
• Work closely with departments across the hotel
• Share feedback and insights with the wider team to help continually improve the guest experience

What We’re Looking For

• A confident hospitality professional with strong front-of-house presence
• Experience in guest relations, service and reputation management
• The ability to build rapport quickly and create lasting impressions
• Clear communication skills with sound judgement and decision-making ability
• A proactive mindset and genuine passion for exceptional hospitality

This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, Lates from 14.00pm-22.30pm and middle shifts from 9am – 17.30pm – to include weekends on a rota basis.

Benefits

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Guest Relations Manager.

• £29,243 per year
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 28 days holiday each year (increasing annually up to 33 days)
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.