NETGEAR
Himalayas · Posted 20d ago
L2 Technical Support Engineer
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Indexed description
As a Level 2 Technical Support Engineer at NETGEAR, you will deliver high-quality technical assistance to business customers, troubleshoot customer issues, and collaborate with internal teams to deliver effective solutions.
Requirements
- Bachelor’s degree in Information Technology, Engineering, or a related technical field
- CCNA, CompTIA Network+, or equivalent certification (or relevant experience)
- Minimum of 2 years of experience in technical support, preferably in a networking-focused role
- Fluency in Mandarin (required)
- Professional working proficiency in English (spoken and written)
- Strong analytical and troubleshooting skills for both wired and wireless networking issues
- Familiarity with remote diagnostic tools and ticketing systems
- Ability to manage multiple priorities and perform effectively under pressure
- Team-oriented, adaptable, and eager to learn
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
Originally posted on Himalayas
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