Staff Research Engineer, Voice + Speech

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

Requirements

• 8+ years of experience in AI/ML engineering or research.
• Prior experience post-training and deploying LLMs in production environments.
• Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
• Track record of taking research ideas from prototype → reliable, measurable production impact
• Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best

Originally posted on Himalayas