Mercor
Himalayas · Posted 20d ago
Senior Technical Support Engineer | Upto $50K/yr
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Indexed description
Mercor connects elite creative and technical talent with leading AI research labs. We are looking for a Senior Technical Support Engineer to investigate talent-reported issues, debug across our AI + SaaS stack, and surface systemic patterns and product risks to engineering and product leadership.
Requirements
- Ability to debug web applications
- Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
- Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
- Comfortable with AI systems. Experience with LLMs, agents, or generative models.
- Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
- Familiarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.
Benefits
- Competitive compensation
- Substantial overlap with Pacific Time (PT/PST)
Originally posted on Himalayas
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