Customer Experience Dental Lab Technician - Fixed

Dandy is transforming the dental industry by simplifying and modernizing every function of the dental practice through technology. We're looking for experienced Customer Experience Dental Lab Technicians to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications.

Requirements

• 3+ Years in a Dental Technician Role
• 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
• Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
• Technologically adept with the ability to learn and navigate dental design platforms quickly.
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
• Previous experience in a customer-facing lab role is preferred.
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
• Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls.
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
• Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
• Native or near-native fluency in the local market language, with strong knowledge of local dental norms and terminology.

Benefits

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off

Originally posted on Himalayas