Eppendorf
Linkedin · Posted 1mo ago
Field Service Engineer f/m/d
Continue to application
Add your email once, then Caio opens the original posting.
Indexed description
How You Can Make An Impact
- Perform on‑site service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments, calibrations and part replacement – always following service manuals and technical procedures.
- Document and manage all service activities, billing and quality records accurately, whether working in‑house, at customer facilities or remotely, ensuring traceability and compliance with our quality standards.
- Plan and manage your schedule in close coordination with Dispatch and your Area Service Manager, maintaining accurate calendar entries and balancing workload to achieve high customer satisfaction.
- Build strong customer relationships by combining excellent technical expertise with clear, proactive communication and a consistently professional, “can‑do” attitude before, during and after each service visit.
- Manage spare parts inventory and company assets
- Bringing an associate’s degree (A.A.) or equivalent from a two‑year college or technical school – or comparable military training – combined with approximately three to five years of related field service experience and/or training.
- Strong hands‑on technical skills in installation, troubleshooting, calibration and repair of instruments or equipment, with the ability to quickly diagnose issues and implement effective solutions.
- A structured, reliable working style: you plan your calls carefully, keep your calendar and documentation up to date and manage your time efficiently across multiple service requests.
- Customer‑oriented communication skills – written and verbal – that help you explain technical topics clearly, set realistic expectations and create a positive service experience.
- Proven ability to work independently in the field while staying closely connected with Dispatch, your Area Service Manager and colleagues to align priorities and share information.
- A flexible mindset and willingness to travel, including routine and sometimes short‑notice overnight trips, to be where customers and service needs require you
- Purpose and impact. Your work keeps critical laboratory instruments running reliably, directly supporting researchers and clinicians who improve people’s lives.
- We value your expertise. A competitive compensation package with an annual base of $75k - $80k CAD that reflects your technical skills, field experience and customer impact.
- Mobile and flexible work. A field‑based role with a company vehicle and the autonomy to organize your service visits in coordination with your team.
- Comprehensive benefits. Access to a competitive total rewards package, including health, financial and other benefits that support you in different stages of life.
- Room to grow. Ongoing service training, certifications and development opportunities that deepen your technical knowledge and open up future career paths.
- Strong team behind you. Close collaboration with dispatch, service management and technical experts who support you in the field.
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search
Want help applying to roles like this?
Search Caio for free. If the repetitive CV tweaking gets heavy, Daniel can help set up Caio Agent.
Ask about Agent
