Cloud Administrator - SME

Provide subject matter expertise in multi-cloud operations, primarily across Azure and GCP.

Design, implement, and optimize scalable, resilient, and high-performance cloud architectures.

Lead the development and enhancement of Infrastructure-as-Code (IaC) and automation frameworks for provisioning and configuration management.

Oversee and continuously improve DevSecOps pipelines, enabling seamless integration, testing, deployment, and release management.

Monitor, maintain, and optimize system performance, availability, and reliability across complex cloud environments.

Drive advanced system administration practices, including patching, configuration management, and platform hardening.

Lead troubleshooting, incident response, and root cause analysis (RCA) for critical infrastructure and application issues.

Develop and maintain operational standards, runbooks, and knowledge base documentation to ensure consistency and governance.

Collaborate with cross-functional teams (DevSecOps, Cybersecurity, Data Engineering, and Platform Engineering) to support integrated solution delivery.

Define and implement backup, disaster recovery, business continuity, and asset management strategies.

Provide technical leadership and recommendations to improve platform efficiency, reliability, and operational maturity.

Research, diagnose, and resolve complex issues across cloud platforms and SaaS solutions.

Support pre-release validation, testing, and documentation for new features and platform enhancements.

Manage and support account and subscription governance across cloud environments.

Provide knowledge transfer, mentoring, and guidance to team members and stakeholders.

Act as an escalation point for L1/L2 teams and ensure effective case and incident management.

Oversee day-to-day operations of the technical support/function team, ensuring SLA adherence and service excellence.

Serve as the primary point of contact and trusted advisor within the domain for technical guidance and issue resolution.

Represent business and operational requirements in cross-team initiatives and projects.