IT BUSINESS MANAGER I SRPS IT BUSINESS MANAGER I

The Maryland State Retirement and Pension System (MSRPS) administer benefits for over 397,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants.

Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas , upgraded elevators, and an on-site café.

Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.

If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.

This position is designated as telework ‑ eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period .

GRADE

STD 0016

LOCATION OF POSITION

120 East Baltimore Street

Baltimore, Maryland 21202

Main Purpose of Job

A State Retirement Agency (SRA) IT Business Manager I is the intermediate level of work in support of the administrative and business operations of the SRA Information Systems division .

POSITION DUTIES

This Position Duties Include

• Procurements – Upon request from IS business units—either new or prompted by renewals—initiates procurement transactions for IT products or services; obtains quotations from vendors; creates accurate requisitions; obtains approvals and submits for processing; tracks and reports statuses, issues, assuring timely processing and receipt; routes invoices for approval; tracks payment and reports status; assists in bringing successful and timely conclusion to the procurement process. Maintains sufficient understanding of critical/key IS products/services to prioritize reminders and status reporting such that management is aware of pending deadlines and potential risks.
• IT Business Operations – Facilitates the organization and electronic storage of IT communication, documents, and contracts throughout their lifecycle, maintaining a sensible and consistently used filing system for the division. Advises IS staff on consistent adherence to filing standards and adapts the system as needed. Maintains advanced skills in modern business productivity software (such as Microsoft 365 applications) and leverages functionality to enhance processes. Provides ad hoc user support related to business applications. Supports Agency-wide Microsoft 365 user training by researching suitable training offerings, recommending appropriate courses , coordinating rollout, and tracking participation. Organizes, documents, and improves IS business operations policies and procedures. Organizes and schedules meetings related to IS operations.
• Budgets – Coordinates the annual budget process within the IS division. Maintains awareness of key steps and deadlines and ensures unit heads are informed. Tracks, monitors, and reports budgeted versus actual expenditures and assures expenditures are categorized correctly. Assists with development of expense justifications for requested budget items. Maintains awareness of critical/key IS expenditures to prioritize reminders and reporting such that management is appraised of potential issues.
• Other Duties – Assists with the Agency hardware inventory process and manages the inventory of consumables and office supplies. Supports Cybersecurity compliance activities including Third Party Risk Management surveys, collection of SOC reports, vendor questionnaire coordination, and documentation tracking. Assists with data entry, task tracking, and reporting in the Agency’s Governance, Risk & Compliance (GRC) platform. Provides administrative support for the cybersecurity awareness training platform including user enrollment, completion tracking, and reporting. May support research into IS or other Agency initiatives involving commercial off-the-shelf (COTS) software to identify solutions for business process improvements. May help prepare request for proposals (RFPs) for IS hardware, software, or services and may serve on vendor evaluation panels. Performs other duties as assigned to support IS operations and Agency objectives .

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience in an administrative capacity using personal computers.

Notes

• Candidates may substitute a Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or other information technology related field for two years of the required experience.
• Candidates may substitute an Associates degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or other information technology related field for one year of the required experience.

One year experience coordinating and/or supporting procurements .

Desired Or Preferred Qualifications

Please note that your answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit

Preferred Qualifications

Preferred candidates will possess the following qualifications:

• Advanced proficiency with Microsoft Word including long document ‑ features (styles, section management, tables of contents, review/track changes)
• Intermediate or advanced Microsoft Excel skills (formulas, pivot tables, lookups, data validation) or relevant certifications.
• Experience p articipating in or coordinating annual budget processes, expenditure tracking, or financial reporting .
• Experience d eveloping and/ or recommending Microsoft training for staff .
• Experience s upporting cybersecurity or compliance activities such as cybersecurity awareness training platforms, vendor risk surveys, SOC report collection, or data entry into GRC systems .

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached. Employees may be furnished with a pager or cell phone.

Applicants for this classification may handle sensitive data. This will require a full scope background investigation prior to appointment. A criminal conviction may be grounds for rejection of the applicant.

Employees may occasionally be required to travel to field locations and must have access to an automobile in the event a state vehicle cannot be provided. Standard mileage allowance will be paid for use of a privately owned vehicle.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment . All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date .

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire .

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application .

Resumes and cover letters are requested, however all information must be included on your application. Please upload a Word or PDF file that includes your combined cover letter.

Benefits

STATE OF MARYLAND BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year .
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least thirteen (13) holidays per year .
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.

Preferred

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:

Maryland State Retirement and Pension Systems

Human Resources Section

120 E. Baltimore Street

Baltimore, MD 21202

Email: Shanera Johnson at [email protected]

PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity .

People with disabilities and bilingual candidates are encouraged to apply .

We thank our Veterans for their service to our country .

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