Lead - Account Executive (SaaS Sales)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

What We’re Looking For

You’re a consultative seller who thrives on solving complex problems, challenging conventional thinking, and driving meaningful change for customers. You’re equal parts educator, strategist, and closer—and you know how to lead a customer to a better way of running their business.

• 5+ years of B2B sales experience, preferably in SaaS, with a consistent track record of exceeding quota.
• Experience selling into small to mid-sized businesses, ideally in a multi-location or franchise model.
• Direct experience using the Challenger Sales methodology or a similar insight-driven approach—you're confident teaching for differentiation, tailoring your message, and taking control of the deal.
• Industry experience in the spa, salon, fitness, or wellness space is a big plus.
• Ability to lead a multi-threaded sales process involving both operational and executive stakeholders.
• Strong business acumen—you can reframe customer challenges, quantify impact, and align Zenoti’s platform to deliver ROI.
• Comfortable generating your own pipeline in collaboration with SDRs and marketing, not just relying on inbound.
• Self-motivated, curious, and coachable. You enjoy learning and want to be part of a team that shares best practices and constantly improves.
• Excellent presentation and communication skills—both written and verbal.

What You’ll Be Doing

As an Account Executive on the Spa/Salon mid-market team, your role goes beyond selling software. You'll lead your prospects through a transformative buying experience, helping them rethink their operations and customer experience with Zenoti at the center.

You Will

• Lead with insight: Deliver compelling, insight-led discovery that challenges the status quo and reframes how prospects think about their problems and opportunities.
• Tailor your message: Align Zenoti’s platform to the prospect’s unique goals, whether it’s streamlining operations, increasing guest retention, boosting staff performance, or growing revenue across multiple locations.
• Own the full sales cycle: From qualification to negotiation and signature, you’ll guide every step with confidence and control.
• Build a strategic pipeline: In addition to working qualified leads from SDRs and marketing, you’ll proactively generate your own high-quality opportunities through smart outbound prospecting.
• Collaborate to win: Work closely with SDRs, Technical Sales Engineers, and Marketing to design demos and conversations that speak directly to prospect pain points.
• Create urgency and drive change: Use business cases, customer stories, and data to show the cost of inaction and help prospects justify the change internally.
• Ensure a high-quality handoff: Transition closed accounts to our implementation and customer success teams with detailed notes and strategic context, ensuring smooth onboarding and customer satisfaction from day one.
• Stay connected post-sale: Re-engage with existing customers to identify upsell opportunities, uncover challenges, and maintain long-term relationships.
• Influence sales strategy: Share feedback from the field and work with your peers and leadership to continuously improve messaging, process, and performance across the team.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.