Product Administrator

Product Administrator

Delivers administrative support to internal associates and external clients for Mike Albert’s partnered products—solutions facilitated through our strategic third-party service providers.

RESPONSIBILITIES:

• Stays current on fleet industry product offerings.


• Primary resource for partner product service-related inquiries.


• Receives and addresses questions from associates related to products.


• Provide excellent customer service to clients, associates, and vendors.


• Maintains monthly Service Level Agreement targets.


• Gathers information necessary and complies reports as requested.


• Upon receipt of vendor supplied reports is responsible for maintaining and organizing reports in the Product Folder for internal associates access.


• Place orders for new telematics devices, harnesses, tolling devices, camera solutions and other product related items.


• Maintains third-party telematics database.


• Maintains physical device inventory.


• Coordinates installation of product-related equipment with third party installers.


• Facilitates deactivation of terminated telematics devices, tolling transponders, and other ancillary product and service offerings.


• Responsible for reviewing device invoices and rebilling clients accordingly.

REQUIREMENTS:

• High School Degree or equivalent.


• Minimum of two years administrative work experience.


• Preference for experience in automotive industry.


• Demonstrated knowledge of computer and Microsoft Office software tools such as Word, Excel, and PowerPoint.


• Strong organizational, communication, interpersonal and customer service skills needed.


• Must be able to effectively communicate with a diverse set of internal and external clients.


• Must possess the skills necessary to effectively develop and maintain relationships with both internal and external clients, and vendors.


• Must have the ability to maintain professional composure in a dynamic work environment that often requires management/completion of multiple tasks.


• Ability to concentrate and pay attention to detail.


• Professional communication skills, written, verbal and digital required.

Drug Free Employer