Customer Support Specialist (Locator Support)

Role: (Remote / Full-Time) Location: Latin America, Mexico Schedule: US Central Time We are hiring a Customer Support Specialist to assist our locator clients using our software platform. This role provides multi-channel customer support through calls, email, and chat. You will guide clients on how to use the platform, answer questions, and help resolve issues. Because you will be supporting English-speaking clients, excellent spoken and written English is required. Responsibilities - Provide customer support through calls, email, and chat - Assist locator clients in navigating our platform - Explain features and guide users step-by-step - Troubleshoot common issues and provide solutions - Escalate complex cases when necessary - Maintain clear, professional communication with clients Requirements - At least 2 years of BPO or customer support experience - Experience handling voice and non-voice support - Excellent English communication skills (spoken and written) - Comfortable learning and using software applications - Reliable internet connection and home workspace - Available to work US Central Time hours Benefits - 100% remote / home-based work - Monthly salary: $1000 - $1,500 USD monthly (based on experience) - Collaborative and supportive team Originally posted on Himalayas