Chat Support Agent

We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. Requirements - Respond to patient and client inquiries promptly through our chat platform - Provide accurate information on services, appointments, billing, and general support - Handle multiple chat conversations simultaneously with professionalism - Document all interactions accurately in our CRM and support systems - Escalate complex or sensitive issues to the appropriate team - Deliver a consistently warm and professional experience in every chat - Follow all HIPAA guidelines and patient confidentiality protocols Benefits - Competitive pay - Health, dental & vision benefits - Paid time off & paid holidays - Flexible shift options - Supportive team environment and ongoing coaching - Career growth opportunities Originally posted on Himalayas