IT Technical Engineer

Job Description

We are seeking a talented and adaptable IT Technical Engineer to join our Infrastructure Team in Westford, MA. This role is integral to our mission-critical datacenter, which supports global software teams and on-site hardware development. As a key member of a small, collaborative team, you will be responsible for building, configuring, and installing Linux-based systems, as well as providing desktop environment support. Your expertise will be vital in ensuring the smooth operation of our lab and data center environments, and your ability to adapt to changing priorities is essential.

How You Will Contribute And What You Will Learn

• Build, configure, and install Linux-based systems for lab and data center deployment.
• Unbox, rack, stack, and cable equipment as needed.
• Install and configure Linux OS, create testbed files, and support regression test bed infrastructure.
• Troubleshoot failed tests, processes, and network/software/desktop environment issues.
• Apply knowledge of Linux, Windows, and scripting concepts (e.g., Shell, Python, Ansible, Perl) to resolve issues.
• Utilize virtual machines and containers (Docker) for efficient system management.
• Demonstrate knowledge of networking concepts and apply troubleshooting skills.
• Debug complex software and hardware issues, ensuring smooth system operation.
• Maintain effective communication with team members and stakeholders.
• Occasionally lift equipment weighing up to 50 lbs.
• Position is 40-50 hours per week
• Normal work hours are 8am – 5pm with occasional hours needed beyond that timeframe in order to address minor/major issues that come up needing our attention

Key Skills And Experience

• Strong knowledge of Linux and Windows systems, with the ability to troubleshoot and configure.
• Proficiency in scripting languages (e.g., Shell, Python, Ansible, Perl) for automation and system management.
• Understanding of virtual machines and containers (Docker) for efficient resource utilization.
• Familiarity with networking concepts and protocols, including troubleshooting techniques.
• Experience with debugging and resolving complex software and hardware issues.
• Excellent communication skills for effective collaboration with team members.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Physical fitness to lift and move equipment, as required.
• Flexibility to work extended hours when needed to address critical issues.
• A minimum of 2 years of experience in a similar IT engineering role is preferred.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in US :

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.