Electronic Health Record Systems Specialist - Ancillary Clinical Operations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About The Role

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

An EHR Systems Specialist with a focus on Ancillary Clinical Operations serves as a liaison between ancillary clinical departments and IT teams, ensuring that ancillary systems are effectively integrated with the EHR. This role ensures system reliability, data integrity, and alignment with clinical and business needs across diagnostic and treatment services.

We are interested in individuals with clinical backgrounds, particularly Nursing, Labs, Radiology, Operating Theatre, Inpatient, Outpatient, Oncology, Pharmacy, clinical specialty care environments, or other similar areas, who are looking to take their expertise to other fields.

A comprehensive understanding of clinical systems and their use across hospital operations is integral to this role.

Solid candidates will be able to demonstrate self-motivation and team collaboration. Given the cross-disciplinary nature of this position, solid communication and problem-solving skills are critical.

Our team is committed to cultivating a culture of diversity and inclusion that empowers both our company and our clients - and as our new EHR System Specialist (Ancillary Clinical Operations), you will be an integral part of advancing this mission.

Please note: There will be job-related training where there may be an expectation to work adjusted hours, depending on trainer location/availability. Following this, local hours would be standard with a need for some flexibility when working with US clients.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities

• Serve as a subject matter expert (SME) for ancillary clinical applications integrated with the EHR
• Collaborate with clinicians and operational stakeholders to analyze workflows and translate clinical requirements into system configuration and enhancement requests
• Analyse application issues, identifying root causes, and recommending appropriate solutions
• Work alongside end-users to design, scope, and implement system enhancements
• Configure system settings to resolve issues efficiently, adhering to Service Level Agreements (SLAs)
• Develop, maintain, and support critical workflow documentation, test scripts, and configuration guides for essential application functions
• Develop solid relationships with operational stakeholders, customers and business partners
• Collaborate with clinical and technical teams to maintain end-to-end clinical integrity across workflows
• Work independently, taking initiative and managing tasks with minimal supervision, while also collaborating effectively within a team

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications

• Demonstrated comprehensive understanding of clinical systems and their use within hospital operations
• Proven experience providing enterprise scale technical and application support
• Proven ability to triage and resolve incidents, coordinate vendor escalations, and support system stability
• Demonstrated working knowledge of system upgrades, patches, and post deployment stabilization
• Demonstrated familiarity with ITSM practices, including incident, problem and change management
• Demonstrated solid communication and presentation skills with the ability to collaborate effectively with stakeholders such as clinicians, operational leaders, IT teams, and/or external vendors

Preferred Qualifications

We value a diverse range of skills and experiences. While any of the following qualifications are desirable, they are not mandatory for this role. Candidates from varied backgrounds are encouraged to apply.

• Bachelor's or master's degree in healthcare, Clinical, Hospital Management, Information Technology, Computer Science, Health Informatics, or a related field
• Proven previous experience working with healthcare information systems and / or electronic health record (EHR) platforms
• Proven experience with application support or issue resolution, including root cause analysis, ticket management, and collaboration with vendors or internal IT teams

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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