Technical Solutions Engineer

Position: Technical Solutions Engineer - CTMS / Research Solutions Team

Location: Raleigh, NC (Hybrid – 3 days onsite)

Duration: 6-Month Contract-to-Hire

Start: ASAP

Overview:

Verily is seeking a senior-level Technical Solutions Engineer to support the CTS / Research Solutions product area. This role will act as the bridge between Tier 1 Support and Engineering, helping troubleshoot escalated technical issues, resolve platform/application problems, and improve operational support processes.

The ideal candidate will have strong troubleshooting capabilities, experience working in cloud-based environments, solid SQL skills, and the ability to read and understand object-oriented code. This is not a pure software engineering role — the focus is on technical support, debugging, issue resolution, and proactive operational improvement.

Key Responsibilities:

• Serve as a Level 2 / Level 3 technical support resource for CTS products
• Triage and resolve escalated application/platform support tickets
• Troubleshoot bugs, cloud/service communication issues, and data problems
• Work closely with engineering teams to identify root causes and improve support workflows
• Analyze trends and recurring issues to recommend product/process improvements
• Review logs, APIs, network/service interactions, and cloud infrastructure behavior
• Help build scalable support processes and automation initiatives leveraging AI tools
• Communicate effectively with internal stakeholders and technical teams
• Operate independently in a fast-paced environment with minimal handholding

Must-Have Qualifications:

• Strong understanding of object-oriented programming concepts (Java, C#, Python, etc.)
• Ability to read/debug code for troubleshooting purposes
• Strong SQL skills including joins, querying, and data troubleshooting
• Experience working in cloud environments such as AWS, Azure, or GCP
• Experience troubleshooting distributed systems, APIs, logs, and service communication
• Prior experience in technical support, support engineering, platform support, or production support roles
• Strong communication and customer-facing skills
• Comfortable working within Jira/ticketing environments
• Ability to independently create processes and solve ambiguous problems

Nice-to-Have Qualifications:

• Experience with AI tools, automation, or workflow optimization
• Exposure to scripting or lightweight development work
• Experience identifying operational trends and driving proactive improvements
• Google Cloud Platform experience

Education:

• Bachelor’s degree preferred in Computer Science, Engineering, Mathematics, Physics, Statistics, or related technical field
• Strong technical experience may substitute for formal education in some cases