Commercial Manager, Sales Support team

A career as a Commercial Manager, Sales Support team Team within Commercial Banking at National Bank means
leading Account Representative teams responsible for commercial financing,
transactional services, client onboarding, and investment-related activities.

This role plays a critical part in ensuring
operational excellence, strong risk management, and a high-quality client
experience through effective leadership, sound judgment, and continuous
improvement. The Commercial Manager provides consistent oversight across the
full Account Representative mandate, enabling scale, standardization, and
strong execution across regions.

Your role :

• Lead
  and manage a team of Account Representatives and Senior Account
  Representatives responsible for:




• Commercial financing activities


• Transactional and cash management
  services


• Client onboarding and account
  opening


• Investment-related processing and
  support




• Provide
  coaching, guidance, and escalation management across all AR
  responsibilities, ensuring balanced coverage and end‑to‑end accountability


• Oversee
  daily operations and workload distribution to ensure service level
  commitments, quality standards, and turnaround times are met


• Conduct
  one‑on‑one meetings, coaching sessions, and annual performance reviews


• Design
  and deliver training programs that strengthen technical expertise, product
  knowledge, and risk awareness across the full AR mandate


• Monitor
  team capacity and ensure timely, accurate case management within CRM and
  operational systems

Operational
Oversight & Risk Control :

• Ensure
  accurate execution of Account Representative responsibilities, including:




• Account
  openings (ICOP, cross‑border banking, overnight rate facilities)


• Online
  banking and cash management setups


• Credit
  facility setup and processing, including investment products


• Commercial
  financing activities, including derivatives (SWAPs), risk replacement
  lines, and Letters of Credit




• Validate
  documentation quality and audit readiness across ICOP, Unison, Oscar, and
  CRM platforms


• Implement
  appropriate risk controls and manage escalations with clients and internal
  partners


• Ensure
  adherence to internal policies, procedures, and operational standards

Strategic
Alignment & Continuous Improvement :

• Collaborate
  with Sr Commercial Manager to align team objectives with organizational
  and regional priorities


• Drive
  process optimization, standardization, and change management initiatives
  across the Account Representative function


• Identify
  trends, risks, and opportunities to improve efficiency, quality, and
  client experience


• Support
  continuous improvement initiatives that reduce rework, improve cycle
  times, and strengthen controls

Compliance
& Governance :

• Oversee
  adherence to regulatory requirements and internal governance standards


• Review
  compliance issues, manage exceptions, and ensure timely resolution


• Monitor
  margining, covenant tracking, and exceptional activity reporting in
  partnership with internal stakeholders

Client
Service & Escalation Management :

• Act
  as the primary escalation point for complex client, operational, and
  risk-related issues


• Contribute
  to a consistent, high-quality client experience across all AR-supported
  activities

Your team:

You will
report to the Senior
Commercial Manager (British Columbia).

You will lead an Account Representative team with
end‑to‑end responsibility across financing, transactional, onboarding, and
investment activities, ensuring consistent execution and strong collaboration
across Commercial Banking.

Basic
requirements :

• Bachelor’s
  degree in Business, Finance, or a related field


• 7–10
  years of banking experience, including a minimum of 3 years in a
  leadership role


• Strong
  knowledge of commercial banking operations, including:




• Commercial financing


• Transactional services


• Client onboarding


• Investment-related processing




• Demonstrated
  experience coaching, developing, and engaging high‑performing teams


• Experience
  managing operational risk, compliance, and audit readiness


• Proven
  ability to prioritize work, manage volume, and lead teams in a dynamic
  environment