Customer Onboarding Specialist - German

Customer Onboarding Specialist provides software training to hotel customers across Europe via screenshare, chat, and phone. The role requires a passion for providing a positive customer experience, language skills in English and German, and proven customer service experience. Requirements - Qualify customer requirements, identify the appropriate set up requirements, and prepare customers for core product implementation - Deliver high-standard customer training on SiteMinder's product via digital communication platform - Clearly communicate support procedures to customers to ensure ongoing satisfaction - Take ownership of customer issues and respond to resolve problems - Drive customer projects forward, taking ownership of each project meeting its objectives Benefits - Equity packages - Hybrid working model - Mental health and well-being initiatives - Generous parental leave policy - Paid birthday, study, and volunteering leave - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG)