Collections Account Manager

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities:

• Responsible for the early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and recommends solutions for improvements.
• Problem solves a solution for early defaults and collapses and presents to management.
• Responsible for reducing the collapse rate.
• Track and report (excel and qualitative feedback) on work queue results.
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
• Responsible for operational issues.
• Performs other duties as assigned.

Qualifications:

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong communication skills – listening to customers and understanding their situation
• Excellent phone etiquette
• Strong written communication through email
• Excellent questioning and probing skills.
• Bilingual (English/Spanish). Must be able to speak professional level Spanish.
• Must be able to work in a hybrid office setting 3 days/week.