Account Manager

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General Summary:

The Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partners product service offering and utilization.

Essential Duties & Responsibilities:

• Provides support to the partners with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Manages and supports a pre-defined list of accounts, catering specifically to growth partners
• Focuses on outbound, proactive calls to cultivate additional business within the partner base
• Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell through approach
• Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles and growth projections to increase product breadth
• Meets pre-determined sales objectives based on quota attainment and business activity
• Works in collaboration with departments to answer partners questions and resolve partner issues in a timely manner
• Identifies sales qualified opportunities to build expansion pipeline for the Sales teams
• Conducts quarterly business reviews with partners to learn more about partner’s objectives, struggles, and growth projections to increase product breadth and partner satisfaction
• Proactively manages renewal notifications and works to ensure partners continue to renew agreements
• Uses forecast methodology to accurately manage existing pipeline
• Ensures NPS/CSAT satisfaction results

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience
• Ability to situationally adapt and understand new technology/processes as per ConnectWise product requirements
• Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services
• Ability to effectively manage time and appropriately prioritize workload
• Organized, detail oriented, and self-motivated
• Familiar with MEDDIC/BANT Forecast Methodology
• Knowledge of Salesforce or other CRM’s

• Bachelor’s degree required in related field or equivalent business experience
• 3+ years of relevant experience
• Preferred: Experience with quota, account management, and technical capacities

• Remote/Hybrid/Onsite depending on location
• 0-10% travel may be required

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.