General Administrator (Payroll)

General Administrator We are looking for a proactive and organized General Administrator with at least 2 years of relevant experience. The ideal candidate will handle various administrative tasks, coordinate operations, and support multiple functions, ensuring seamless processes from start to finish. Responsibilities: Immediate Tasks (Administrative Support): - Handle inbound calls using scripts and route them to appropriate teams. - Manage web chat and SMS inquiries, escalating complex issues as needed. - Create and update work orders, tracking progress and completion. - Review candidate resumes and shortlist qualified applicants. - Confirm worker availability and coordinate with dispatch teams. Mid-Term Coordination: - Collect and verify staff timesheets; enter data into payroll systems. - Facilitate remote communication for onsite checks and collect feedback. - Monitor worker welfare and send out birthday messages. - Maintain client communication and provide order updates. - Create, update, and track client orders through to fulfillment. Long-Term Client Interaction & Onboarding: - Log and track client cases, ensuring proper resolution. - Guide clients through onboarding and account setup. - Track and follow up on missing worker documents during onboarding. Qualifications: - Minimum of 2 years of experience as a general administrator. - Strong organizational, communication, and multitasking skills. - Ability to work independently and meet deadlines. - Experience with call handling, customer support, or dispatch coordination is a plus. - Experience in Salesforce and Slack is a plus. - Suitable office space for work-from-home. - Must have your own Laptop/ PC, Headset with noise-canceling feature & webcam If you thrive in a dynamic environment and enjoy working across various functions, wed love to hear from you!