Front Desk- Four Points by Sheraton Greensboro Airport, Greensborom, NC

Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations.

We are hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. This role is essential in ensuring a positive first impression and providing professional, efficient front desk support throughout a guest’s stay.

We Offer Competitive Wages And Excellent Full-time Benefits, Including

Health, Dental, and Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Company Discounts

Key Responsibilities

Greet and welcome guests with excellent customer service

Manage front desk operations including check-in, check-out, and reservation management

Process guest payments accurately; handle cash, credit cards, and daily balancing

Answer all incoming calls professionally and follow company sales and service standards

Assist guests with room selection, room upgrades, and brand program enrollment

Handle room and rate changes while following hotel policies and guest needs

Review VIP arrivals, special requests, and ensure accurate guest notes

Coordinate with Housekeeping on room status and readiness

Provide guests with information about hotel amenities, services, and local attractions

Maintain clean, organized, and safe work areas at all times

Communicate effectively with management and all hotel departments

Represent MCHG positively and professionally while interacting with guests and the community

Follow all company policies, procedures, and safety standards

Qualifications

• Strong customer service skills with a focus on guest satisfaction
• Excellent communication, problem-solving, and organizational abilities.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Commitment to delivering exceptional guest service and maintaining operational excellence.
• Strong interpersonal skills in person, written, and over the phone
• Excellent problem solving and conflict resolution skills
• Ability to stand and walk for extended periods of time
• Schedule flexibility – ability to fill in shifts 24 hours a day
• Availability Weekends, Nights and Holidays
• Knowledge and experience in a busy airport hotel with all segments of business including airline crew business

Requirements

Prior Hotel Experience Preferred

• Weekends are a must as these are the busiest days at the hotel and days off will regularly be on weekdays
• This role will require consistent 2pm-12am shift coverage, providing Manager on Duty support during evening/night hours