Head of Managed Services

Location: Horsham, West Sussex

Contract Type: Full Time, Permanent

Salary: Competitive (OTE £150,000 – £200,000) + Share Scheme Inclusion

Your career starts here.

This is an outstanding opportunity for an experienced Managed Services leader to join a rapidly growing UK technology business at a transformational stage of its journey. As Head of Managed Services, you will lead and shape a high-growth sales division spanning IT Managed Services, Cyber Security, and Microsoft-led technologies including Copilot and AI.

Working closely with the Chief Sales Officer and Senior Leadership Team, you will play a critical role in defining strategy, driving commercial growth, and building a market-leading managed services proposition. This role offers genuine influence, autonomy, and the opportunity to directly impact the future direction of the business while sharing in its long-term success through the employee share scheme.

If you are a commercially driven technology leader who thrives on building high-performing teams, scaling services, and turning innovation into customer value, this is a rare chance to make your mark.

Key Responsibilities

• Define and execute the Managed Services strategy aligned to wider business growth objectives
• Drive commercial performance and revenue growth across existing and new customers
• Partner closely with the Chief Sales Officer to shape propositions and maximise market opportunities
• Build, hire, and scale a high-performing Managed Services team
• Mentor and develop future leaders within the organisation
• Coach high performers while proactively managing underperformance
• Implement scalable operational structures, governance, and processes
• Act as a senior technical and commercial authority within strategic sales opportunities
• Support complex customer engagements and high-value solution sales
• Maintain strong pipeline visibility and report on business progress and performance

Essential Knowledge & Skills

• Proven senior leadership experience within IT Managed Services and/or Cyber Security environments
• Strong track record of scaling services and delivering measurable commercial growth
• Minimum 5 years’ experience leading and developing high-performing teams
• Demonstrated coaching and mentoring capability with experience developing future leaders
• Commercially focused mindset with strong understanding of profitability and revenue growth
• Excellent communication and stakeholder management skills
• Strong organisational and time management capability within fast-paced environments
• High attention to detail and commitment to service excellence
• Self-motivated and proactive leadership style with strong accountability
• Experience within the Microsoft ecosystem, including Cloud, Security, AI, and Copilot technologies
• Experience supporting complex sales engagements and enterprise-level opportunities

What We Offer

• Uncapped earnings with OTE of £150,000 – £200,000
• Inclusion in the Senior Leadership Team share scheme
• 25 days holiday increasing to 30 days with service
• Additional holiday allowance including bank holidays
• Buy & Sell Holiday Scheme
• Pension Scheme
• Death in Service benefit
• 50% off Broadband & Utility packages, free after two years
• £1,000 Refer a Friend Scheme
• Paid Charity Leave
• £250 Bright Ideas Scheme
• Kudos Employee Recognition Scheme
• Eye care vouchers
• Complimentary fresh fruit, tea, and coffee
• Friday fridge and company lunches
• Fun incentives and team rewards

If you are ready to take ownership of a fast-growing Managed Services function and play a pivotal role in shaping the future of an ambitious technology business, we would love to hear from you.