VP of Sales & After Sales

About Noovo

Noovo is redefining van life through design, comfort, and craftsmanship. Built on premium chassis with European-inspired interiors, every Noovo van is designed to feel like home wherever the road leads. Headquartered in Las Vegas, Noovo is one of the fastest-growing lifestyle vehicle brands in the U.S., known for its modern aesthetic, transparent process, and authentic community of travelers who choose to live differently.

Role Overview

We are seeking a high-performing VP of Sales & After Sales to lead and scale our direct-to-consumer sales operations while overseeing after-sales performance.

This role is both strategic and hands-on. You will drive sales execution, optimize conversion across the funnel, and ensure a seamless service experience from first contact through delivery and post-delivery support.

You will work closely with marketing, operations, and service teams to align demand, production, and customer satisfaction.

Key Responsibilities

Sales Leadership & Execution

• Lead, coach, and develop the sales team to consistently hit and exceed targets
• Set clear KPIs (conversion rate, response time, close rate, revenue per rep)
• Build a strong performance culture with accountability and ownership

Sales Funnel & Conversion Optimization

• Own the full sales funnel from inbound lead to signed contract
• Analyze funnel performance and implement improvements
• Ensure fast, consistent, and high-quality follow-up across all leads

CRM & HubSpot Management

• Manage and optimize HubSpot pipelines, workflows, and reporting
• Ensure data accuracy and visibility across all sales activities
• Improve lead tracking, qualification, and nurturing processes

After-Sales Oversight

• Oversee after-sales operations to ensure high customer satisfaction
• Monitor service KPIs (response time, resolution time, customer satisfaction)
• Identify recurring issues and work with operations to improve product and processes
• Ensure smooth handoff from sales to delivery and post-delivery support
• Turn after-sales into a loyalty and referral driver

Process & Sales Operations

• Standardize sales and service processes across all channels
• Build and maintain playbooks, scripts, and training materials
• Coordinate closely with operations to align sales commitments with production capacity

DTC Sales Growth

• Partner with marketing to improve lead quality and campaign performance
• Support boutique performance (traffic → test drive → deposit conversion)

Qualifications

• 8+ years of experience in sales, including team leadership
• Experience in direct-to-consumer or high-ticket sales environments
• Strong understanding of customer journey beyond the sale (delivery, service, retention)
• Experience with HubSpot or similar CRM
• Data-driven and process-oriented mindset
• Strong leadership, communication, and problem-solving skills

Compensation

• Base Salary + Bonus based on experience: $160,000 – $220,000

Benefits

• Medical, dental, and vision insurance
• Paid time off and company holidays
• 401k
• Growth potential within a rapidly scaling, design-forward company