IT Solution Manager

As an IT Solution Manager, you serve as the primary IT partner for Purchasing, Finance, and Integrity & Law, collaborating closely with divisional teams, regional hubs, and internal/external partners. You own day‑to‑day application operations—managing incidents, service requests, problems, and changes—to ensure stable, secure, and compliant services. You uphold documentation quality and drive adherence to defined procedures, controls, and SLA/OLA expectations. You plan, steer, and implement solution changes and extensions together with business application managers and key users, coordinating requirements, testing (SIT/UAT), deployment, release, and hypercare. You continuously identify improvements, manage risks and dependencies, and provide transparent communication to stakeholders to support reliable, scalable business solutions.

Responsibilities

• Serve as IT partner/provider for Purchasing, Finance, Integrity & Law
• maintain close collaboration with divisions/regional hubs and internal/external partners
• Own day-to-day application operations: handle tickets, incidents, and changes
• ensure documentation quality and adherence to procedures/SLA expectations
• Plan, steer, and implement changes and extensions together with business application managers and business key users
• coordinate testing, deployment, and release
• Control service budgets and create order requisitions
• monitor spend vs. plan and support cost transparency

Must-have

• Required
• Academic degree in Computer Science, Business Administration, Business Informatics, or a comparable qualification
• Excellent communication skills
• business-fluent English (spoken and written)
• Team player willing to work in a global team environment
• Excellent negotiation skills and the ability to find workable solutions for all parties involved
• Independent, structured, results-oriented, and customer-oriented working style
• Experience in Purchasing and/or Finance and/or Integrity & Law processes (appreciated/advantage)
• Several years of professional experience in IT service management or a project environment
• Knowledge/experience in service management (e.g., acting as a service/application owner
• incident/change/problem management)
• Knowledge of business analytics tools, cloud services, server management, SAP BW, and Mendix
• Experience managing external service providers

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We are a trusted partner for our customers in the automotive industry. Building on decades of experience within Continental corporation, we connect materials to deliver high-quality components for commercial and passenger vehicles. Our solutions and engineering services for all drivetrains support the industry move forward — towards cleaner, safer, more comfortable and efficient mobility.

Today, Original Equipment Solutions (OESL) operates as an independent organization. As part of this chapter OESL is developing a refreshed brand identity.