Xyant Services
Linkedin · Posted 22d ago
BSA / Product Manager with ICX
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Indexed description
Role : Product Manager for ICX (Integrated Customer Experience)
Location : San Jose, CA (Hybrid)
Duration : Long Term Contract
Job Description:
- Hands-on Product Manager for contact center (calls, chat, email)
- Focus: incident & service management + delivery ownership
- Manage backlog, sprint planning, and prioritization
- Strong Jira usage (clean tracking & workflows)
- Work with Engineering, Architecture & Business teams
- Experience with CCaaS tools like Amazon Connect / Genesys / LivePerson
- Fast-paced role – quick ramp-up, minimal guidance
- Strong decision-making using data (impact vs effort)
Good to have:
- AI exposure
- Understand user journey & improve customer experience points
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