Central Operations Specialist

Tools for Humanity (TFH) designs and builds technology behind World. World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. The TFH and World tech stacks make this possible: the Orb verifies real, unique people, World ID proves it privately, and World App puts these capabilities, and more, in people’s hands. Together, they add a human layer to an AI-driven internet.

World is already running at a global scale. More than 17 million people across 160 countries have verified with World ID, and more new Orb verifications take place each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.

Founded in 2019, TFH has more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI.

TFH and World have been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our collective progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100. Learn more about the newest product launches from our Liftoff event.

About The Team

Central Operations builds and maintains the communications, workflows, documentation, and enablement mechanisms that help Market Operations run consistently across regions. We support operator lifecycle processes, internal coordination, and the systems that make day-to-day execution more reliable and scalable.

About The Role

We’re looking for a Central Ops Coordinator to bring several recurring operational workflows into sustainable in-house ownership while also coordinating the Market Operations onboarding program.

Today, a set of business-critical tasks, including operator communications, off-boarding, new location approvals, and documentation support, is handled through full-time contractor capacity. We now need a durable internal owner who can maintain continuity, improve process hygiene, and make these workflows easier to run and scale over time.

In parallel, this role will coordinate a structured onboarding program for Market Operations, a clear business need that currently has no dedicated owner.

This is a hands-on execution role for someone who is highly organized, detail-oriented, and energized by keeping important operational systems running smoothly.

What You Will Do

• Maintain and operate the full BAU operator communications system
• Draft, schedule, and update operator communications in line with the monthly comms calendar
• Ensure timely delivery, accuracy, and quality control for messages and associated assets
• Manage end-to-end processing of operator off-boarding and new location approval requests
• Identify inefficiencies in owned workflows and propose practical improvements, including simple automation or tooling enhancements
• Draft and update copy, guides, and documentation across operator lifecycle workstreams
• Maintain clear, current, and consistent internal documentation
• Conduct ad hoc operational research, evaluate tools, and support implementation when needed
• Coordinate with internal stakeholders to support project execution
• Produce simple visual materials for internal comms and documentation using tools such as Canva or Figma
• Define the Market Operations onboarding program itinerary in relation to the company-wide onboarding curriculum
• Organize subject matter expert speakers and coordinate recurring monthly sessions for new joiners
• Evaluate the onboarding experience and improve it over time

• 2-4 years of experience in operations coordination, program coordination, team operations, communications, enablement, or similar roles
• Strong organizational skills and reliable follow-through
• Excellent written communication with the ability to draft clear copy and documentation
• Strong attention to detail and comfort with recurring operational processes
• Able to manage multiple tasks and priorities without sacrificing quality
• Comfortable working in a fast-moving environment with defined but evolving processes
• Strong collaborator who can coordinate effectively across different teams and stakeholders
• Bonus: experience with Notion, Airtable, Asana, Canva, Figma, or lightweight automation tools