People Operations Manager

London | Hybrid Working (3 days office)

up to £60,000 + benefits

Are you a People Operations or HR professional who thrives in fast-paced, multi-site environments and loves building efficient, people-focused processes?

We’re partnering with a well-known hospitality brand to hire a People Operations Manager into a pivotal role supporting a large, multi-site workforce. This is a fantastic opportunity to join a growing, evolving business where you’ll play a key role in shaping and improving the employee experience across the full colleague lifecycle.

This is far more than a traditional HR admin role. You’ll sit at the heart of the People function, driving operational excellence, supporting managers with day-to-day people matters, and ensuring people processes are scalable, compliant, and fit for a fast-paced operational environment.

What you’ll be doing:

• Owning and improving core people operations processes including contracts, onboarding, payroll inputs, employee changes, and offboarding
• Ensuring employee data, documentation, and HR systems are accurate, compliant, and well maintained
• Acting as a first point of contact for managers and employees on day-to-day HR queries and routine employee relations matters
• Supporting absence, disciplinaries, grievances, probation, and performance processes
• Partnering with payroll, recruitment, operations, and the wider People team to ensure a seamless employee experience
• Driving continuous improvement across people processes, systems, compliance, and reporting

What we’re looking for:

• Experience in People Operations, HR Operations, HR Advisor, or HR Manager roles
• Background in hospitality, retail, leisure, consumer brands, logistics, or other multi-site/customer-facing businesses
• Strong knowledge of UK employment law and confidence managing routine ER matters
• Experience across onboarding, contracts, payroll support, employee records, compliance, and HR systems
• Highly organised with excellent attention to detail and ability to manage competing priorities
• Comfortable working at pace in operational, high-volume environments

Why apply?

This is an exciting opportunity to join a recognisable brand with ambitious growth plans and real investment in its people function. You’ll have ownership, visibility, and the chance to improve how a growing business supports its teams.

Perfect for candidates currently in:

• People Operations Manager / HR Operations Manager roles
• HR Advisor / Senior HR Coordinator looking for progression
• HR professionals from retail, hospitality, leisure, or consumer brands wanting broader exposure

Interested? Apply now or get in touch for a confidential conversation.