Product Manager

Product Manager

Contract: Hybrid Working options Available

Location: Bupa Place, Salford Quays or Willow House, Staines

Permanent Contract

Salary range: From £58,700 dependant on experience

10% Management Scheme Bonus

Full time

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

This role will contribute to ensure that our UKI product offerings remain customer centric, differentiated, and competitive, whilst delivering fair value and good customer outcomes.

This Role Will

• carry-out fair value assessments, regular product monitoring and governance, and product reviews. Define and manage plans to address areas of underperformance and / or fair value issues
• support the review and evolution of the product Terms & Conditions and literature
• be a product expert in the review of customer facing and internal documentation and for internal and external enquiries.
• interpret market, customer, and competitive information, and understand the internal context to help create a future product pipeline

• Carry-out annual fair value assessments / product reviews and monthly product monitoring.
• Review the results with the cross-functional and senior stakeholders.
• Support the review and evolution of the T&Cs and product literature in the capacity of Product Lead, as part of a cross-functional team.
• Be the Product expert in the review of customer facing and internal documentation, to ensure these are accurate and compliant with the Financial Promotions rules and Consumer Duty rules.
• Review, understand and monitor the relevant health funding markets using a range of sources including web analysis and recognised market reports.
• Understand and articulate how the dental products fit into the wider portfolio.
• Help with the identification of product development / improvement opportunities and the definition of the product strategy.
• Maintain and promote a culture of good risk and control management, ensuring good customer and regulatory outcomes.
• Support or manage (as relevant) the introduction of product enhancements and new products.

• Product management experience, ideally within the Private Medical Insurance industry or alternatively within the General Insurance industry or the Financial Services industry
• Ideally good knowledge of Bupa’s funding products and the relative customer journeys
• Experience in managing or supporting fair value assessments and product reviews.
• Experience in the definition and management of product improvement plans
• Experience in managing or supporting the review of Terms and Conditions
• Some experience or exposure to risk and incident management

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Time Type

Full time

Job Area

Call Centre

Locations:

Bupa Place