Account Manager, Inside Sales

Job Description

Manage and grow a portfolio of Commercial and Large Enterprise clients, driving revenue growth, retention, and customer satisfaction. Act as a trusted advisor, delivering consultative sales across StarHub’s enterprise telco solutions.

Key Responsibilities

• Own and manage assigned accounts, building strong client relationships.
• Drive new account growth, renewals, upsell, and cross-sell opportunities to maximise revenue.
• Proactively engage clients, identify needs, and deliver value-based solutions.
• Collaborate with internal teams to ensure seamless service delivery.
• Meet sales targets (revenue, order book) on a monthly and quarterly basis.
• Maintain accurate CRM pipeline, forecasts, and account records.
• Ensure SLA compliance and high customer satisfaction (NPS, KPIs).
• Handle escalations effectively and uphold service quality standards.

Qualifications

• Minimum Diploma qualification; Bachelor’s Degree is an advantage.
• At least 3 years of experience in Inside Sales, Telemarketing, or B2B Account Management.
• Prior exposure to Enterprise or Commercial B2B clients is strongly preferred.
• Experience in Telecommunications, IT, or Technology services will be an added advantage.
• Strong consultative selling skills with the ability to understand customer needs and propose suitable solutions.

We regret to inform you that only shortlisted candidates will be notified.