Customer Support Associate

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software. As a Customer Support Associate you will be dedicated to providing the best possible customer support to our clients via email and email as part of a dynamic and collaborative Support Team. What You'll Do: - First Week: You'll learn the ins and outs of the Quorum platform, test yourself on common use cases, and get to know the Quorum team - First Month: You’ll start to provide direct support to clients with assistance and continue to develop knowledge of the product and how everyday users interact with it - First Six Months: You will take point on helping people understand how to best use Quorum through a mix of direct support interactions as well as self-service offerings - First Year: You’ll build out Help Center resources, product guides, and work with the team to fine-tune the product for optimal usability About You - You have experience in customer service center or help desk environment providing customer service through email, in-app chat, and Slack - You are fluent in English both written and verbal - You have experience with ticketing solutions such as Atlassian, Jira, ZenDesk, Salesforce Service Cloud, etc About the Customer Support Team - We’re responsible for ensuring that clients have an amazing experience with Quorum - We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space - We are dedicated to every user’s success and address challenges quickly and creatively - We act as staunch advocates for our clients, including identifying and responding to diverse client use cases - We take pride in developing personal relationships with our users and our team - We regularly support one another to ensure the success of our team and our clients - We're very close as a company—we work together, hang out together, and we value each others' ideas and input Our Work Environment - We are an AI-forward team—AI is built into how we work, think, and grow. - We are a remote-first team with flexible work options: work remotely, or you may choose to come into our office in Belo Horizonte. Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you! Compensation Structure - This is a full time CLT position. Benefits - Flexible Paid Time Off - Standard Brazil holidays plus additional company-wide days off for team members to rest and recharge - Free Subscription to the Calm App - Free Subscription to LinkedIn Learning to support professional development - Invest in Yourself Days - one designated day per quarter is dedicated to your professional development! - Monthly Work from Home Stipend - Mental and Dental Care by SulAmérica - Virtual and in-person team events - Mental Health stipend - Flash Voucher - In company English classes - Inclusion & Diversity Affinity Groups to support belonging - 12 weeks of paid parental leave Location: Brazil Please submit your resume in English. We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts. EEO/AA/F/M/Vet/Disabled