Product Operations - Optimization

About Nu Nu is one of the largest digital financial services platforms in the world, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. Visit our institutional page: https://www.nu.com/2026-en The Optimization Team is the strategic bridge between our cutting-edge Product development and our world-class Operations. We don’t just launch features; we architect the ecosystems that allow them to thrive. Our mission is to transform complex product roadmaps into seamless, high-impact customer journeys while ensuring our operational engine remains agile and resilient. Join us as we scale the next generation of technology solutions and redefine how global products meet local needs.

About the role

As a Product Operations, you will serve as a high-stakes orchestrator responsible for the successful integration of new product features and policy-driven initiatives. You will exert strategic influence over roadmap prioritization, mitigating risks before they arise and ensuring that every product launch is backed by a robust operational framework. This is a role for a proactive, autonomous leader who can navigate ambiguity and build alignment across diverse global stakeholders. Main responsibilities Influence Product Roadmap & Strategy: Partner directly with Product teams during the discovery phase to advocate for operational excellence and customer-centric prioritization. Architect Seamless Customer Journeys: Design and optimize end-to-end journeys for new features, ensuring a frictionless experience for the user and a scalable workflow for the operation. Lead High-Stakes Stakeholder Management: Act as the primary liaison between Engineering, Product, and Operations teams to align diverse interests and drive consensus Drive Operational Readiness: Define all the requirements to ensure the frontline teams are equipped to handle new product complexities. Execute Advanced Risk Assessment: Proactively identify potential friction points and operational risks, implementing mitigation strategies that protect both the customer experience and the company’s reputation. Champion Autonomy and Accountability: Own the lifecycle of product optimization projects from inception to post-launch assessment, operating with a high degree of independence in a fast-paced environment. Our

Benefits

Chance of earning equity at Nubank Food/ Meal Card (Vale-Refeição and/or Vale Alimentação) Public Transportation Commuting Benefit (Vale-Transporte) NuCare – Psychological, Financial and Legal Assistance Program Life Insurance Medical Plan Dental Plan NuLanguage – Language Course Program Nucleo - Our learning platform of courses Extended Parental Leave Daycare Allowance Parental Consultancy Work-from-home Allowance Gym Partnerships 30 days of paid vacation About Us Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page https://international.nubank.com.br/careers/   By submitting an application, I acknowledge that I have read and understand the Nubank Candidate Privacy Notice. Nubank Candidate Privacy Notice (English / Portuguese / Spanish).