Customer Relations Specialist

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13564890

Position Overview

We are looking for a dedicated and detail-oriented Customer Relations

Specialist to join our team at R-Tech Tool and Machine, a leading

machine and fabrication metal shop. This role will focus on purchasing,

quoting, and collaborating with management to enhance our customer

service and operational efficiency. The ideal candidate will have

experience with ERP systems, data entry, and inventory management, as

well as a strong understanding of procurement strategies and quality

assurance in a manufacturing environment.

Key Responsibilities

**Customer Interaction:**

• Act as the primary point of contact for customers, handling

inquiries and resolving issues related to orders, pricing, and

specifications for fabricated metal products.

• Assist in preparation of quotes based on customer requirements and

internal cost structures.

ERP Management

• Enter customer orders and schedule due dates within the ERP system,

ensuring timely processing and communication with production teams.

• Build routers in the ERP system based on customer prints and

specifications, ensuring accurate routing for fabrication processes.

• Conduct data entry into ERP and Excel spreadsheets, maintaining

precise records of customer transactions, quotes, and inventory

levels.

Collaboration With Management

• Collaborate with management to develop and implement effective

procurement strategies that optimize supplier relationships and

reduce costs.

• Work with engineering and production teams to ensure customer

requirements are met and communicated effectively.

Quality Assurance

• Monitor and maintain quality standards for products, ensuring

compliance with industry regulations and company policies.

• Conduct regular reviews of processes related to order entry and

procurement to ensure accuracy and efficiency.

Supplier And Inventory Management

• Assist in managing supplier relationships, evaluating performance,

and negotiating costs to support procurement strategies.

• Help maintain accurate inventory levels, ensuring timely restocking

and minimal disruptions in production.

Purchasing

• Monitor and maintain tool crib inventory levels
• Create purchase orders
• Monitor and maintain steel inventory levels