Head of Operations & CX for DTC Health Wellness (Remote, Worldwide)

Paired is a global recruiting agency that pairs remote work with top-tier talent. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is a fast-growing direct-to-consumer (DTC) e-commerce business operating in the health and wellness space, looking for a Head of Operations and Customer Experience to take ownership of the customer experience after purchase and ensure operational excellence as the business scales. Requirements - Own and optimize the post-purchase customer experience - Identify and eliminate operational inefficiencies - Build and implement scalable systems and workflows - Lead hiring and development for customer support and operational roles - Establish and maintain knowledge systems and documentation - Monitor and improve subscription health and retention performance - Collaborate with fulfillment partners - Coordinate cross-functionally with marketing and product teams - Track and improve key metrics Benefits - Competitive salary - Full remote flexibility - Learning and development support - Regular team offsites and retreats