Client Relationship Manager

The primary function of this position is to serve as support to assigned existing lenders for day-to-day needs, providing daily support, responding to inquiries, and resolving service problems.

Requirements

- Train/support all assigned lenders. - Provide daily support to assigned existing lenders. - Respond promptly and professionally to lender inquiries - Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions. - Client relationship management. - Manage all details associated with a new lender at go live. - Follow up with customers to ensure resolution and satisfaction. - Collaborate with other departments to ensure customer needs are met. - Escalate complex issues to appropriate internal teams when necessary. Benefits

- HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL) - FSA available - Dental plans through BCBSIL - Vision insurance through VSP - Employer paid Short Term Disability - 5 Weeks of Paid Parental Leave - Employer paid Life Insurance – 2x your salary - 401k -Company matching - 10 paid Holidays - Floating Holidays and Personal days - Accrue Vacation and Sick time from day 1 - Tuition Reimbursement