Manager, Support Specialist

G-P is a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries. We're looking for a Manager of G-P-Support to manage a team of regional support specialists and/or supervisors, focusing on HR/IT/Finance operations and customer support. Requirements - 8-12 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role - 4 years of people management experience in a centralized shared services environment - Detailed oriented focused on quality output; identifies and resolves moderately complex business problems - Strong Manager experience in centralized HR shared service operation management - Strong Experience in Peoplesoft/Workday/SAP, Any relevant HRMS tool knowledge - Knowledge / Experience with Zendesk and Salesforce; business analytical tools are a plus - Strong understanding of finance and HR fundamentals in different locales - Good interpersonal skills to manage sensitive and confidential situations - Ability to collaborate with diverse individuals and/or groups - Problem solving to analyse root cause issues and create action plans - Lean & Six sigma experience will be an advantage Benefits - Generous Paid Time Off - Flexible Time Off - Spending Accounts - Medical Insurance - Dental Insurance - Vision Insurance - Sabbatical after 5 years