(fluent English) Account Manager (Asian Market)

Join SupportYourApp as an Account Manager and take ownership of a key client relationship, navigating complex client expectations and driving constructive conversations. The role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments. Requirements - Fluency in English (C1–C2) - 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry - Proven experience managing 10+ direct reports - Excellent communication, presentation, negotiation, and conflict-resolution skills - Strong analytical and problem-solving mindset with a strategic approach to account growth - Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach - Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar - Familiarity with task and time-management tools (Jira, Asana, Monday, etc.) - Passion for people, technology, and continuous improvement Benefits - Providing services during business hours - Opportunity to cooperate fully remotely - Inclusive international environment - Compensation in USD - Rewards for referring friends - Balance between project workload and personal time - Internal health policy - Responsive leadership interested in your growth and long-lasting cooperation - Greenhouse conditions for self-development - Culture built on trust, with no time-tracking requirements