Hospitality Clients Manager

For Those Who Seek Excellence

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

We are seeking a Hospitality Clients Manager to work cross functionally (Les Cabinotiers, Hospitality, Retail, and Markets) and act as our Maison Ambassador. Based in our Manufacture in Plan-les-Ouates and reporting to the Head of International Clients & Hospitality, this role will participate to local, regional and international Maison Events. Both the Hospitality Coordinator and the Hospitality Watchmaker will report to the Hospitality Clients Manager.

PLAYING YOUR PART

Host Clients at the Manufacture and generate qualitative high value Sales

• You will work hand in hand with Markets to share and support Hospitality plans to boost the demand
• You will position Hospitality platform as a “must-do” experience within the VIC/VVIC’s Client journey, enabling them to recruit new Clients
• You will advise Markets and filter Hospitality requests together with the Hospitality Coordinator
• You will work with Retail and CRM teams to leverage VIC database and insights
• You will prepare Clients’ visits with Markets and build tailored Manufacture experience (meetings with Artisans/Experts, briefing of Hospitality Watchmaker, promotion of special timepieces/projects)
• You will host clients at the Manufacture and generate high value/Les Cabinotiers sales, in line with Maison’s strategy and scarcity guidelines
• You will coordinate Clients’ hosting during Watches and Wonders & regional/international events
• You will share visit recap with Markets and follow-up until reservation and invoicing of projects. Together with Les Cabinotiers team, draft special-order agreements and proceed with the transfer of pieces upon reservations
• You will monitor Hospitality-generated sales and edit bi-annual recap

Drive Sales for our Manufacture Salon-Boutique

• You will support the Europe Client Relationship Manager in hosting clients for the Salon-Boutique, and develop action plans to develop existing Clients and recruit new ones
• You will contribute to the administration of the Salon-Boutique (invoicing, shipping, after sales service, inventory, stock management in full compliance with the Maison and Richemont guidelines) together with the Europe Client Relationship Manager
• You will establish the Salon-Boutique model stock and replenishment of pieces as well as the Hospitality buffer stock for supporting VICs/VVICs requests abroad, together with the Commercial team and Europe Client Relationship Manager

Ensure and further develop a top-notch Hospitality platform

• You will enhance Client’s tour of the workshops/discovery tables, together with the Hospitality Coordinator and Hospitality watchmaker
• You will develop new formats of the tour as well as dedicated tools and contents
• You will participate in the enrichment of the Client experience offer, Hospitality services and overall treatment visits in and out of the Manufacture, together with the Hospitality Coordinator and Hospitality Maître d’Hôtel
• You will work transversely with other HQ teams involved in Hospitality upgrade projects

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

• A solid 10+ years’ experience in Hospitality and Sales within the Luxury Goods Retail industry. High Watchmaking a strong plus
• A result-oriented and assertive approach in negotiating and willingness to close the high value Sales
• Excellent interpersonal and communications skills, ability to develop a local and international Clients portfolio by constantly nurturing relationships
• Experience in team and project management, with Premium service and constant improvement approach
• Passion and self-entrepreneur mindset enabling you to be our Maison Ambassador
• A team player, an enthusiastic and resilient personality
• Fluency in English and French. Another language is a plus

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.