Strategic Customer Vice President (West Coast)

Ideal location: West Coast

Position Overview

This executive will serve as the primary point of leadership for the company's most important US health system relationships — driving strategy, revenue growth, and mutual value creation across a defined portfolio of top-tier IDN accounts.

This role leads a multi-functional account team spanning Sales, GPO, National Accounts, Supply Chain, Marketing, Medical Affairs, and Clinical Transformation. It requires a seasoned healthcare executive with deep IDN experience, strong executive presence, and the ability to drive commercial results in a complex, matrixed environment.

Key Responsibilities

Customer & Market Strategy

• Set and lead system-level strategy for the company's most strategic US health system accounts
• Lead joint business planning with customer executives and internal cross-functional teams
• Cultivate and influence relationships with key customer executives and C-suite stakeholders
• Monitor market, customer, and competitor trends and translate into strategic recommendations
• Navigate complexities of legal, compliance, contracting, and GPO relationships

Commercial & Financial Leadership

• Develop and execute strategic account business plans with full P&L accountability
• Drive revenue growth, profitability, and market share across the enterprise portfolio
• Hold the account team accountable to business plan metrics and success milestones
• Manage enterprise customer budgets and ensure alignment across all business units

Commercial Excellence

• Lead change management and ensure high-quality, consistent execution across sales and support functions
• Review pipeline funnel regularly through strategic account team cadence calls
• Build account strategies that support revenue growth, market share, and margin goals

Organizational Leadership & Talent Development

• Coach, mentor, and develop the strategic account team's ability to deliver and exceed expectations
• Foster a high-performance culture aligned with company goals and values
• Engage in Talent Review processes to identify and develop future leaders
• Champion Inclusion & Diversity in talent acquisition and development

Qualifications

Required

• Bachelor's degree required; graduate degree preferred
• 7+ years of progressively responsible leadership experience in healthcare
• Minimum 5 years of large account management and IDN experience with proven results
• Second-line people management experience strongly preferred
• Demonstrated expertise in joint business planning and leading cross-functional matrix teams
• Proven ability to negotiate complex sales agreements and deliver enterprise-level solutions
• Deep understanding of the US healthcare landscape, IDN business models, and GPO dynamics
• Exceptional executive communication, influencing, and presentation skills
• Ability to travel approximately 25%

Preferred

• Background in sales management, marketing, or relevant functional leadership within MedTech
• Experience with Health Care Information Technology (HIT)
• Strong financial acumen with expertise in forecasting and funnel management