Membership Specialist - Lansing

Joining Girl Scouts means you will be part of an inclusive team-centric organization where the girls and communities we serve are our top priority. Working at Girl Scouts Heart of Michigan (GSHOM) allows you to build a meaningful career while you grow personally and professionally! If you want to empower girls to make the world a better place - you belong at Girl Scouts! Join the movement!

As the Membership Specialist, you will be in charge of keeping girl scouts alive and well in an assigned territory

Position Summary

Membership Specialists actively work to develop and increase girl and adult membership, promote the image of Girl Scouting in the community, increase visibility of Girl Scouting and broaden the base for community support. They serve as the primary point of contact for current Girl Scout Heart of Michigan volunteers and external audiences in assigned geographic region with a focus on retainment of current members and recruitment of new members. This individual will use their expertise of the assigned geographic territory to strategically identify prospects, make effective presentations and grow our membership and base of support.

Roles And Responsibilities

• Position will oversee membership in assigned territories.
• Office will be located in the Lansing Regional Center at Camp Wacousta.
• Function as a positive and cooperative member of the Membership Team and Heart of Michigan staff, sharing resources and expertise.
• Assist with development and implementation of recruitment, retention, and recognition strategies for girls and adult members in all segments of the population based on research and analysis of community demographics and needs while continually analyzing progress towards benchmarks and goals.
• Supervise volunteers to deliver Girl Scout programs to adults and girls within assigned jurisdiction.
• Working with team, assists in setting membership goals and cultivate volunteers to meet those goals.
• Interpret and promote Girl Scouting in the community in order to enhance the role and image of Girl Scouting, foster interest in troop sponsorship, increase visibility, and attract new girl and adult members.
• Work with school administration, teachers, and community partners to increase girl participation within Girl Scouts, developing new ways of serving girls.
• Recruits and retains girl and adult members that reflect the diversity of the area served and the council jurisdiction; works with volunteers to ensure that all schools have recruitment opportunities, and that membership is growing annually.
• Public speaking at meetings with community organizations and volunteers.
• Work within the assigned area to assure the delivery of support service to Service Unit Teams and all volunteers.
• Appoints, supervises, and supports volunteer Service Unit Managers in assigned areas. Serves as the Service Unit Manager if the position is vacant.
• Conducts yearly Service Unit evaluations with appropriate volunteers.
• Provides high-level customer service, which includes, but is not limited to returning calls and emails, address and closing cases, following up on tasks, and documenting all within Salesforce within 8 business hours.
• Participate and assist Team Lead with the development and implementation of council action plans, budgets, and support the ongoing management systems of the council.
• Provide active support for the council plan of action by serving as recruitment and staff support for fund raising and Product Program in designated area(s).
• Participate in activities within the community to further the understanding and advancement of Girl Scouting.
• Frequent travel within the council to various meeting locations with staff and volunteers.
• Support and promote girl/troop attendance at overnight and day camps.
• Support the council fundraising goals.
• Other duties as assigned.

Competencies

• Self-management and confidence: an initiative-taker who can work independently with minimal oversight; continually reassessing own skills and identifying areas for improvement; adaptable, organized, and attentive to detail.
• Active listening: skillfully uses active listening techniques to create dialogue and build relationships with potential new members, volunteers, staff, and communities.
• Sales ambition and drive; understands the sales process and lead management, sets and energetically achieves ambitious goals.
• Oral and written communication abilities: communicates clearly and concisely, tailors presentations appropriately for diverse audiences; excellent public speaking and presentation skills; fluent in various communication modes (telephone, email, etc.) with emphasis on in-person communication (one-to-one, small group, and large groups).
• Interpersonal relations: establishes rapport at all organizational levels; respectful, considerate, and responsive to the feelings and capabilities of others.
• Customer responsiveness – responsive to and respectful of diverse viewpoints. Identifies, prioritizes, and balances customer issues; takes time to answer questions and explain policies; timely follow-up on customer commitments.
• Excellent computer skills in Microsoft Office including Word, Excel, Outlook; customer relationship management systems, and social networking.

Organizational Values

• Integrity: Our People are hardworking, honest, effective communicators, and take responsibility for actions and outcomes, even when no one’s watching.
• Positive Mindset & Attitude: Our People choose to perceive and react through a lens of empathy, enthusiasm, curiosity, and helpfulness while being passionate, solution-oriented, service-minded, and driving towards goals.
• Unquestionable Excellence: Our People actively take initiative to fulfill our mission and are willing to work hard to bring our vision to life through resilience, determination, inspiration, personal growth and continuous learning.
• Mission Driven: Our People are inclusive and care deeply about girl development. In partnership with stakeholders throughout the organization, they utilize strategic planning and patience to move strategy and the mission forward.
• Collaborative Changemaker: Our People are intentionally present and forward thinkers dedicated to inspiring others and sharing skills through mentoring, service leadership, practicing radical candor, taking risks, intentional youth development, who are open to change and feedback.

Education And Experience

• Bachelor’s degree or equivalent experience in a related field.
• Minimum of three years’ experience with non-profits and/or youth service organization preferred.
• Sales experience preferred.
• Experience with volunteer organizations.
• Past supervisory experience helpful.
• Leadership experience.
• Experience with the grant process is preferred.
• Proven track record of previous success in meeting quantifiable goals.
• Excellent decision-making, customer service, and human relation skills are a must.
• Experience and sensitivity in working with diverse people and volunteers.
• Experience in community organizing.
• Proven success with strategic planning and project management.
• Experience with creating programs, budgets and timelines

Knowledge/Skills/Abilities

• Must have own transportation and the ability to travel within the jurisdiction.
• Work within a flexible schedule; will work evening and weekend hours
• Excellent oral and written communication skills with public speaking skills/experience preferred
• Ability to manage time, work independently and manage multiple priorities.
• Exceptional and accurate computer skills in Microsoft Office including the ability to manipulate data and create spreadsheets.
• Flexible and team-oriented.
• Experience with volunteer organizations with a knowledge of Girl Scouting preferred.
• Strong human relations, problem solving, and conflict management skills required both in person and on the telephone when speaking with volunteers, staff, and organizations throughout the community served.
• Willing to become a member of Girl Scouts of USA.
• Able to lift and/or manipulate up to 25 pounds

Work Schedule

• Offices are open Monday through Friday between 8 a.m. and 5 p.m.
• Position will work a variable schedule.
• Position requires candidates to work many evenings and weekends

Travel

Must have own transportation and the ability to travel within the jurisdiction. Frequent travel within the council to various meeting locations with staff and volunteers. Travel is primarily during the business day and evening hours.

Work Environment

Operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and a point-of-sale system.

Supervisory Responsibility

This position has no supervisory responsibility.

Benefits

• Medical, Dental, Vision
• Life and Disability
• Voluntary Life
• Flexible Spending Account
• 403(b)
• Employee Assistance Program
• Vacation, Sick, Personal and Holiday Pay
• Ability to build your skills as a leader and organizer
• Supportive environment for learning and development
• Create your schedule for flexibility for work/life balance
• Remote and out-in-the-community work schedule
• Fun activities to help make a positive influence on girls’ lives
• Casual dress code

Equal Employment Opportunities Statement

Girl Scouts Heart of Michigan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.