Customer Service Representative (Spanish Bilingual)

Description Overview: Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience. The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems. Responsibilities: - Perform insurance verification (preferred but not required) - Handle new patient enrollment and intake processes - Answer incoming calls and assist patients with inquiries - Schedule and reschedule patient appointments efficiently - Respond to patient emails and text messages in a timely manner - Manage and update patient records using EMR systems - Ensure accurate documentation and maintain patient confidentiality  Perks: - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Opportunities for career growth and development Requirements - Proficient in both written and spoken Spanish and English - Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus! - Comfortable supporting US based clinics and physicians - Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling - Demonstrates strong empathy and interpersonal skills when handling patient interactions - Highly organized, detail-oriented, and reliable. - Must have a stable internet connection and a quiet remote work environment