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Airalo Himalayas · Posted 20d ago

Customer Retention Director

, USD Full time Remote

Director Director Of Customer Retention Head Of Customer Retention Retention Marketing Director
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Indexed description

Airalo is seeking a Customer Retention Director to own how we drive repeat usage, engagement, and long-term customer value. The successful candidate will define how we activate users, bring them back, and increase frequency over time, owning retention as a system across CRM, Product, and Data.

Requirements

  • 10+ years in CRM, lifecycle, retention, or growth roles
  • Experience owning lifecycle strategy in a B2C or mobile-first company
  • Strong hands-on experience with CRM platforms (CleverTap, Braze, Iterable, etc.)
  • Proven ability to drive measurable improvements in retention, LTV, or repeat rate
  • Strong experimentation mindset (A/B testing, cohort analysis, incrementality)
  • Deep understanding of user segmentation and lifecycle journeys
  • Ability to work cross-functionally with Product, Data, and Growth teams
  • Strong analytical thinking with the ability to turn data into decisions

Benefits

  • Health Insurance
  • work-from-anywhere stipend
  • annual wellness & learning credits
  • annual all-expenses-paid company retreat in a gorgeous destination

Originally posted on Himalayas

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