Senior Solutions Engineer (3+ years, B2B SaaS)

About Docsumo:

Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting-edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars. At Docsumo, we're on a mission to revolutionize how businesses handle data. We empower companies to:- Boost efficiency by 6-10 times.- Make quick, accurate decisions from unstructured information.- Scale operations effortlessly through innovative technology

Key Responsibilities:

• Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc.
• Should be able to cater to the customer's requirement.
• Should be able to provide support assistance to the customer at times when required.
• Delivering customer demos and helping with customer onboarding.
• Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions.
• Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered.
• Reporting processes that may need improvement.
• Ensuring that our CRM contains accurate account details and contact information.
• Work with the CS and Sales team to ensure all the demos and onboarding setups are handled.
• RnD mindset to come up with innovative solutions and workflows.
• Work Timings will be 3:30PM IST to 12:30AM IST

Need to have:

• Has minimum 3 years of experience, preferably in SaaS or IT.
• Must have a full time degree in Engineering Background.
• Must have good experience in programming languages like python.
• Good understanding of REST API and making api calls.
• Good experience with POSTMAN, integration tools like zapier, and other middleware.

Nice to have:

• Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me
• Consistent track record of documenting, synthesizing, and communicating results.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn.
• Commitment to embracing best practices and a continual improvement mindset.

Our Cultural Standards:

Take ownership of your time and work

- You should feel proud of what you have accomplished at Docsumo- No excuses & get things done

Have a growth mindset

- Welcome ambiguous situations, think through, and decide. - Yes, you can climb all 14 peaks over 8k meters in 7 months, but first you have to imagine it and then do everything to move the needle - Nims Purja

Pay attention to details

- Nothing reflects carelessness more than poorly written notes/emails, basic code errors, poor word choices, and unclear task updates.Be highly collaborative while deciding independently- We want to be like a high performing football team where everyone knows where the goal is but players make their own decisions on the field. - Take inputs from your team frequently to get perspective and then act fast.

Be purposeful in your actions

- Improve people's lives through your work & be proud of your time at Docsumo- Challenging work, great boss, great team & good pay - let us know if anything changes

Be respectful

- Respect people & do right by them (customers, team, vendors, partners, society) - Speak up, give constructive feedback & be part of each others journeyHow to Apply: Apply on our career page (https://jobs.lever.co/docsumo); and/orSend us an application at [email protected]

Originally posted on Himalayas