Elevenlabs
Himalayas · Posted 1mo ago
Technical Customer Support Specialist
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Indexed description
ElevenLabs is an AI research and product company transforming how we interact with technology. As a Technical Customer Support Specialist, you'll be on the front lines with our enterprise and B2B customers, helping them get the most out of ElevenLabs.
Requirements
- 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
- Native or near-native Mandarin proficiency, with strong written and spoken English
- Familiarity with LLMs, AI agents, and/or telephony systems
- Solid understanding of APIs and how developers integrate them
- Analytically sharp with a first-principles approach to debugging and problem-solving
- Strong communicator who can translate technical complexity into clear, actionable responses
- Self-directed and energised by a startup environment
Benefits
- Innovative culture
- Growth paths
- Learning & development
- Social travel
- Annual company offsite
- Co-working
Originally posted on Himalayas
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