TTEC Digital
Himalayas · Posted 8d ago
Genesys Cloud Managed Services Principal Support Engineer
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Indexed description
TTEC Digital is seeking a Genesys Cloud Managed Services Principal Support Engineer to oversee ticket activity and provide client assistance to resolve identified concerns, ensuring an optimal client and customer experience. The ideal candidate will have comprehensive knowledge of Genesys Cloud solution and troubleshooting skills, with 3+ years of Genesys Cloud technical support experience and experience leading a team of technical support professionals.
Requirements
- Genesys Cloud Certification
- Comprehensive knowledge of Genesys Cloud solution and troubleshooting skills
- 3+ years of Genesys Cloud technical support experience
- Experience leading a team of technical support professionals
- Comprehensive knowledge of computer networks, integrations, and Windows Operating Systems
- Basic programming and/or customer configuration recommendations
- Demonstrated professionalism representing the Company to customers and vendors
- Demonstrated ability to deliver a high level of customer satisfaction
- Demonstrated problem solving abilities
Originally posted on Himalayas
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